Privacy & Cookie Policy
CUSTOMER & PRIVACY POLICY
We do not resell personal information and do not disclose your personal information to others. They are only registered in our customer database. You can have your information deleted at any time.
In order for you to enter into an agreement with HeroClothing Aps, we need the following information:
- Name
- Address
- Phone number
- Email address
We register your personal information for the purpose of delivering the product to you.
The personal information is registered with HeroClothing Aps and is kept for up to five years, after which the information is deleted.
When personal information is collected through our website, we ensure that it always happens with your explicit consent so that you are informed about exactly which information is collected and why.
The director and employees of HeroClothing Aps have access to the information registered about you.
The data controller at HeroClothing Aps is: Rikke Ahlgreen Møller
We do not store or transmit customer information encrypted.
As registered with HeroClothing Aps, you always have the right to object to the registration. You also have the right to insight into which information is registered about you. These rights you have according to the Personal Data Act and inquiries related to this can be directed to info@herobyahlgreen.com.
Cookies at https://herobyahlgreen.com,
Cookies are used to optimize the website and its functionality, and thus make the visit as easy as possible for you.
You can delete cookies from your computer at any time.
Log statistics We use a log statistics at https://herobyahlgreen.com, which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from, and where on the website it is abandoned, etc.
The log statistics are used only to optimize HeroClothing Aps' website.
CONSUMER PROTECTION
Read more about your consumer protection when buying via a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/
COMPLAINT OPTIONS
In case of a complaint, our email address must be specified: rikke@herobyahlgreen.com as well as the website on which you purchased the product. A complaint about a product or service can be filed with the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus (Link). For EU citizens outside the EU, complaints must be submitted via the EU Commission's online complaint platform. ec.europa.eu
STANDARD WITHDRAWAL FORM
(this form is completed and returned only if the right of withdrawal is exercised)
- To [insert the name, physical address, and, if applicable, fax number and email address of the business]:
- I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/provision of the following service (*)
- Ordered on ()/received on ()
- Consumer's name (s)
- Consumer's address (es)
- Consumer's signature (s) (only if this form is notified on paper)
- Date
POLICY FOR PROTECTION OF PERSONAL INFORMATION
HeroByAhlgreen strives to ensure that your personal information is protected when you use our services. Therefore, we have developed a policy on how your personal information is processed and protected. This policy applies to any processing we do of your personal information.
WHAT INFORMATION DO WE COLLECT, AND WHEN DO WE COLLECT THIS?
We collect personal information about you in the form of your name, address, and email.
We may collect this personal information when you place an order on the webshop, shop on Social Shopping, contact our customer service in writing, when you book Social Shopping, use our app, communicate with us via emails, and participate in competitions.
WHO IS RESPONSIBLE FOR PROTECTING YOUR PERSONAL INFORMATION?
HeroClothing ApS is responsible for protecting personal information that you give us.
HeroClothing ApS Dyssevangen 41A, 3520 Farum Denmark
Tel.no.: (+45) 20574072 E-mail: rikke@herobyahlgreen.com
WHERE ARE YOUR PERSONAL INFORMATION STORED?
The personal information we collect from you is stored in our customer database as well as in associated systems controlled by HeroByAhlgreen.
We use external partners for both storage and processing of your information, but in all cases, HeroByAhlgreen is responsible for storage, processing, and protection of your information.
WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?
We use your personal information for the following purposes:
To fulfill purchase and return agreements to comply with applicable law. Creation of your personal account with HeroByAhlgreen. Sending messages via SMS, email, and other online channels regarding current orders. Contacting you in case we need to communicate with you regarding your order. Answering your inquiries and providing information about new or changed services. Message to winners of online competitions. Testing and improving our systems that deliver services. If you have given your explicit consent, we may also use your personal information for the following purposes:
Sending marketing materials such as newsletters, SMS, and other electronic/digital channels that you have signed up for yourself Sending surveys to you and thus giving you the opportunity to influence our offerings and services We also use your information for analysis to provide you with relevant marketing materials and information.
Here is a concrete example of this usage:
You buy a blouse and at the same time sign up for our email newsletter. A week later, you visit our website via a link in our newsletter. Our website recognizes you because you clicked on the link in our newsletter and saves the information about you in a cookie on your computer or smartphone. During your visit to the website, we can, for example, highlight other clothing because the website has saved information about your purchase. Next time you receive a newsletter from us, we may have highlighted some of the clothing you looked at the last time you visited our website. We store your personal information for as long as necessary for us to perform the above services, or as long as the law requires. After that, your personal information is deleted.
WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?
Your personal information is used solely by HeroByAhlgreen ApS. We never share or sell your personal information to third parties for marketing purposes outside of HeroByAhlgreen ApS. Your personal information is shared with HeroByAhlgreen ApS' partners who provide services on behalf of HeroByAhlgreen ApS and in accordance with HeroByAhlgreen ApS' instructions and solely to fulfill the above services. These partners may include, for example, shipping companies in connection with the delivery of goods, providers of online services or data processing services, identity verification, and information on payments.
SECURITY
We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Therefore, we strive to protect the quality and integrity of your personal information to the best of our ability.
We only work with partners who have implemented the same policies on the protection of personal information, security measures, and procedures as we have internally.
WHAT ARE YOUR RIGHTS?
Subject to certain legal exceptions, you have the right to know at any time what personal information we have registered about you and to have that information deleted. If your information is incorrect, incomplete, or irrelevant, you can request that it be corrected.
You can revoke your consent to our use of your data for marketing purposes at any time. You can contact us by either calling or writing to our customer service.
Phone: (+45) 20574072
Email: info@herobyahlgreen.com
If you wish to complain about our processing of your personal information, you can contact us via email, phone, or letter. You can also contact the Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K.
ACCEPTANCE OF COOKIES
We use cookies on our website. You can read more about the cookies we use in the Customer & Privacy Policy compartment.
LINKS
Our website, app, emails, and other online services may contain links to other websites and services that are outside of our control. We cannot take responsibility for your privacy or the content of these websites. We offer these links solely to make it easier for our visitors to find more information about specific areas.