Trading conditions
Trading conditions for HeroClothing Aps
HeroClothing Aps
Akacietorvet 13, 1TV
3520
Telephone : 20574072
CVR: 42170933
Payment
HeroClothing Aps accepts online payments with; Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online.
Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.
When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
HeroClothing Aps uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.
Delivery
The delivery time for your order is 1-30 business days because we deliver "OnDemand".
Delivery area: We deliver to all countries within the EU and EEA.
HeroClothing Aps ships goods with the following: GLS - Business, GLS - Private, GLS - Parcelshop
The freight is calculated based on weight.
You will be able to choose between having the package sent "without delivery" or "with delivery".
You will always receive a track and trace number so that you can follow your package from our warehouse to your home.
Right of withdrawal
There is a 14-day full right of withdrawal on goods purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
You bear any return costs yourself.
Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.
Requests to use the right of cancellation must be sent to email info @herobyahlgreen.com, for which the standard cancellation form must be completed and sent (cf. the form at the bottom of the trading conditions).
Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.
If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to HeroClothing Aps to assess the condition of the item.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be notified to HeroClothing Aps within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product.
HeroClothing Aps covers the return costs to a reasonable extent.
When returning, contact the company:
HeroClothing Aps
Akacietorvet 13, 1Tv
3520 Farum
Telephone : 20574072
Complaints will not be accepted if these have been sent cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with HeroClothing Aps, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with HeroClothing Aps and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of HeroClothing Aps have access to the information registered about you.
The data controller in HeroClothing Aps is: Rikke Ahlgreen Møller
We do not store and transmit customer information encrypted.
As registered with HeroClothing Aps, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to info @herobyahlgreen.com .
Cookies
At https://herobyahlgreen.com, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .
Log statistics
We use log statistics on https://herobyahlgreen.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave etc.
The log statistics are only used for the purpose of optimizing HeroClothing Aps' website.
Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/
Appeal options
In the event of a complaint, our e-mail address must be stated: rikke@herobyahlgreen.com as well as the website on which you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu
Standard cancellation form
(this form is completed and returned only if the right of withdrawal is exercised)
- To [insert the trader's name, physical address and, if applicable, fax number and e-mail address of the trader himself]:
- I/we (*) hereby announce that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*)/delivery of the following services (*)
- Ordered it (*)/received it (*)
- Consumer's name (Consumer's names)
- Consumer's address (Consumer's address)
- The consumer's signature (Consumers' signatures) (only if the content of the form is communicated on paper)
- Date
