Shipping and Returns
Delivery
The delivery time for your order is 1-5 working days for the standard sizes. Customized products will be adjusted, re-sewn, packed and sent within 6 weeks.
Important: A customized item cannot be returned.
Delivery area: We deliver to all countries within the EU and EEA.
HeroClothing Aps ships goods with the following: GLS - Erhverv, GLS - Privat, GLS - Pakkeshop
The shipping cost is calculated based on weight.
You will be able to choose between having the package sent "without delivery" or "with delivery."
You will always receive a track and trace number so you can track your package from our warehouse to your home.
Right of withdrawal
A full 14-day right of withdrawal is granted for goods purchased on the website unless otherwise agreed to or specified in your order.
The 14-day period starts the day the order is delivered.
You bear any return costs.
A request for withdrawal must be communicated to us no later than 14 days after delivery and received by us no later than 14 days after we are informed of your use of the right of withdrawal.
A request for the use of the right of withdrawal must be sent to info@herobyahlgreen.com, to which the standard withdrawal form must be completed and sent (according to the form at the bottom of the terms and conditions).
The condition of the item upon return
You are responsible for any deterioration in the value of the item that is due to other handling than what is necessary to determine the item's nature, properties, and function. This means that you can try the item in the same way as if you were shopping in a physical store.
If the item has been tried beyond what is described above, it is considered used and of diminished value. This means that you will receive a lesser or no part of the purchase amount refunded when you withdraw from the purchase. It is up to HeroClothing Aps to assess the condition of the item.
Return of a standard size: If you dont like the style, then you can always return it within 2 weeks of arrival. But we do hope it will become your favorite item that you'll use again and again.
Important: A customized item cannot be returned.
Tailors or Retailers
At Hero By Ahlgreen our mission is to sell amazing, long lasting and as sustainable products as possible. Less waste, less mistakes, less transportation and amazing service.
If you want to become a HERO partner then text us at: info@herobyahlgreen.com.
We will then check your company and if we see a match, we will sent you our pricelist and set up a physical meeting (if possible).